Prairie Online Privacy Policy

Document last modified: February 11, 2016

Prairie Online regards its Customer's privacy as one of its most important values and believes that its Privacy Policy will give the Customer confidence whenever they use Prairie Online services. The following is a summary that outlines how Prairie Online collects, uses and discloses personal information:

1. Purposes
   Prairie Online collects personal information to:
   
   • Help provide the Customer with better service delivery;
   • Understand each Customer's needs in order to recommend appropriate products or services;
   • Better manage its own operations;
   • Comply with legislative requirements
   Prairie Online will advise the Customer of the reason it collects personal information when or before such information is collected.


2. Consent
   The Customer's knowledge and consent to the collection, use or disclosure of personal information is required, except where inappropriate to do so.


3. Limits
   Prairie Online will limit its collection of personal information to that which is necessary for the abovementioned purposes. This collection shall only be done by fair and lawful means. Prairie Online will not use or disclose personal information for any purposes other than those for which it was collected, except with the consent of the individual or as required by law. When we provide information to third parties, such parties are required to adhere to confidentiality agreements to ensure that the Customer's information remains safe and secure. Third parties include Prairie Online agents, other communication service providers (to enable service delivery outside Canada), collection agencies, emergency services and law enforcement agencies. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.


4. Accuracy
   Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.


5. Security
   Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Each and every Prairie Online employee must abide by Prairie Online's Privacy Policy. Only authorized Prairie Online employees are permitted to have access to a Customer's personal information and such access is limited by need. If a customer calls Prairie Online's Customer Care department with a concern or complaint for example, the representative is allowed to access only the personal information that he or she needs to address that concern.


6. Customer Access
   Upon request, the Customer shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information.
   
   The Customer may challenge the accuracy and completeness of the information and have it amended as appropriate.


7. Definition: "Personal Information"
   Means information about an identifiable individual and includes information about the Customer's Prairie Online VoIP service selections. Information that is publicly available (such as a public directory listing of a name or information that is printed on a business card - including the Customer's address, telephone number and email address) is not considered personal information.